Legal
Privacy Policy
How we handle your data at Predixa.
Last updated: 23 October 2026
This policy explains what personal data Predixa processes, why, who we share it with and what rights you have. We only process what we need to give you the service.
1. Who is responsible
Predixa is the controller of the data described in this policy. For any privacy question, email support@predixabet.com.
2. What data we process
- Account: name, email, password (stored only in hashed form), plan, preferred sport and creation and update dates.
- Subscription and payments: subscription status, plan, billing cycle and your Stripe customer identifiers. Card details are collected and stored by Stripe, never by Predixa.
- Usage: daily counts of Bet Builder, analysis and chat requests, to apply your plan's limits.
- Support and notifications: the messages you send us and your account notifications.
- Technical data: IP address and request information, used for security, abuse prevention and rate limiting.
- Preferences stored on your device: language, theme, alerts and pinned Live matches (see the Cookie Policy).
3. Why we use it
- To create and manage your account and sign you in (performance of contract).
- To process your subscription, invoice and handle renewals and cancellations (contract and legal obligations).
- To apply each plan's limits and protect the service from abuse and unauthorised access (legitimate interest).
- To send service emails: account access, password recovery and billing notices (performance of contract).
- To answer support requests (contract and legitimate interest).
4. Chat and AI features
When you use the chat, your question and the context of the match you are viewing are sent to an artificial intelligence provider (Google Gemini, OpenAI or Anthropic, depending on the active configuration) only to generate the reply.
If you have an account, your conversations with the assistant are saved to it so you can reopen and continue them; you can delete them at any time from the chat itself. Conversations of visitors without an account are not stored. Do not type sensitive personal data into the chat.
5. Who we share it with
We do not sell personal data. We only share it with providers that help us run the service, under data processing agreements:
- Stripe - payments and subscription management.
- Brevo - service emails.
- Hosting and database - servers running the site, the PostgreSQL database and the cache (Upstash Redis).
- AI providers - Google, OpenAI or Anthropic, only for chat and analysis replies.
6. International transfers
Some of these providers may process data outside the European Economic Area. Such transfers rely on European Commission adequacy decisions or standard contractual clauses.
7. How long we keep it
- Account data: while your account is active; deleted or anonymised after it is closed, unless the law requires otherwise.
- Billing records: for the period required by tax law.
- Usage counts and technical logs: for as long as needed for limits and security, then deleted.
8. Your rights
You can ask for access, rectification, erasure, restriction, portability or object to processing by emailing support@predixabet.com. We reply within one month. You can also complain to your data protection authority.
9. Security and age
We use encrypted connections (HTTPS), hashed passwords and restricted access to data.
Predixa is for adults aged 18 or over only. We do not knowingly collect data from minors.
10. Changes
If this policy changes in a meaningful way, we will tell you on the site or by email before the change takes effect.